What is the shipping time for your products?
We take 1-3 days to process your order and then 5-14 days to deliver it depending on the shipping solution chosen at the checking out.
How quickly can you answer my question(s)?
If you have any questions, our support team is available 24/7 at the following email address: email@example.com. You will receive an answer within 24 hours following your message.
Do you ship anywhere in the world?
No, we only ship to USA, Canada, Australia, United Kingdom and Switzerland
Do you provide tracking information for the product?
Yes, you will receive an email with your tracking number within 24h-48h after receiving your payment.
I received a damaged item. What can I do about it?
We apologize in advance if this is the case. If your product is damaged, simply send us an email at firstname.lastname@example.org with a picture of the item and your order number. A replacement item will then be sent to you.
I still haven't received my order. What is taking so long?
We apologize for the delay. Sometimes international shipping can take longer than expected due to customs clearance. You can check the status of your order through the order tracking system. If the problem persists, please contact us at the following email address: email@example.com.
Do you have a refund policy?
We do our best to resolve any problems our customers may have with their items. However, if you still wish to receive a refund for your order, you can do so by sending us a complaint within 30 days of the order date, and only if the products in question were not on sale. For more information, please read more about our refund policy.